Kind Recruitment – Melbourne
March 14, 2019
Dental Clinic – Brighton
March 14, 2019

Solar and Renewable Energy Company - Sydney

Case Studies

Client Overview:

This Australian company is an established player in the energy sector to provide large-scale renewable energy and storage solutions to commercial clients.

Functions outsourced to Origo BPO:

Administrative Work, Marketing Tasks

Client Challenges

Rapid growth led to communication misalignment between the client and their support office in Asia.
They recruited more staff in the overseas office but the overall structure and planning diminished.
With a lack of clear processes and procedures, things were falling apart very quickly and client confidence was slipping.

The Origo Solution

The company approached Origo to analyse their business and suggest solutions to increase efficiency in the team’s performance and most importantly, stabilise the business to bring back client confidence.

As a result:

Processes were created, simplified, made uniform
Business scoping allowed for the potential of new departments set-up
Client confidence regained

Key Highlights

Standardised documents created to simplify the processes and implementation of quality assurance checklist to minimise errors.
New engineering department and administrative department teams set up, and an offshore team was built to support those departments
Within six months of being supported by Origo, The Finn Group increased the number of offshore team members, while also restructuring the team for a more dynamic impact.
By dividing the workload between the local and the offshore teams, productivity increased by 40-50%.
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