Kind Recruitment – Melbourne
March 14, 2019
Dental Clinic – Brighton
March 14, 2019

Solar and Renewable Energy Company - Sydney

Case Studies

Client Overview:

This Australian company is an established player in the energy sector to provide large-scale renewable energy and storage solutions to commercial clients.

Functions outsourced to Origo BPO:

Administrative Work, Marketing Tasks

Client Challenges

Rapid growth led to communication misalignment between the client and their support office in Asia.
They recruited more staff in the overseas office but the overall structure and planning diminished.
With a lack of clear processes and procedures, things were falling apart very quickly and client confidence was slipping.

The Origo Solution

The company approached Origo to analyse their business and suggest solutions to increase efficiency in the team’s performance and most importantly, stabilise the business to bring back client confidence.

As a result:

Processes were created, simplified, made uniform
Business scoping allowed for the potential of new departments set-up
Client confidence regained

Key Highlights

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